Protection and Safety Measures For Support Technicians

Question: Describe protection and safety measures for support technicians. Identify safety measures for working with electronics. Explain the dangers that support technicians should consider. Describe troubleshooting steps for resolving common PC and network issues. Answer: Protection and Safety Measures for Support Technicians There are generally 10 safety and protection measure which need to be considered by support technicians. The support technician should lock up the server rooms, providing proper settings to surveillance, all vulnerable devices need to be locked within a specified room, proper usage of rack mount servers and also proper maintenance of workstations (Baybutt, 2012). The server machine and devices need to be properly login with password and permanently lock with cable fixture and others. Support technician should also provide precaution for internet supplement and hacked proofed technology to prevent data stolen activities. They should create install back up devices like hard disks, USB keys and floppy disks to back up precious official database of the company. Safety Measures for Working with Electronics There are basically several safety measures organization required to take while working with electronic devices. They should avoid the mismanagement of electrical circuits and all the electronic devices required to perfectly shock free and energized. The electronic devices need to be disconnected or power off while repairing and maintenance activities (Meghanathan Nagamalai, 2012). Users of electronic devices should be handle all the tools and equipment which is helpful for connectivity of electronic devices. Whenever technician are working with devices, they are required to wear non-conductive cloths, hand gloves and shoes. It is also better for technician to work with single hand as when current passes through both the hands are generally increase the possibility of chest cavity. If due to any activity electronic devices consumed water or any chemical so, they need to unplug the equipment immediately. The Dangers That Support Technicians Should Consider There are several dangerous scenario which required to consider by the support technicians while working. The most basic physical hazard faced by the technician are wire and cable connected with all the devices across the office floor without placing Danger signs and Wet floor sign accordingly (Puester Wesling, 2012). The electronic cables should be properly covered with gaffers tape to avoid physical hazard. There are some mechanical hazards like finger jammed into printer machine while feeding printing papers. The chemical hazards can be also possible, as many technicians used cleaning chemicals, dust removing gel and keyboard cleaning chemicals which is harmful for skin, eyes and other part of the human body. The usage of inkjet printer can provide some almost permanent stain on skin, cloths and other equipment and infrastructure of the company. Troubleshooting Steps for Resolving Common PC and Network Issues There are some basic troubleshooting steps which is helpful in resolving the common PC and Network Issues windows (microsoft.com, 2016). For basic troubleshooting steps for common PC are: First Step: close all the running programs and windows. Second Step: make sure all the cords are properly connected and repeat the sequence to identify the problems. Third Step: Press F1 to access the Help window. Fourth Step: if it is showing error message, record for entire message for reference. Fifth Step: Restart the system Sixth Step: If after restart, PC would not work properly computer need to be shut down to take back up of entire work again. There are also several steps of network troubleshoot while connection error are: First Step: open network diagnosis icon from Diagnose and repair Second Step: All the cable are required to be properly connected. Reference Baig,. (2012). Troubleshooting Techniques of Complex Multi-Layered PCBs.Journal Of Basic And Applied Sciences. https://dx.doi.org/10.6000/1927-5129.2012.08.02.33 Baybutt, P. (2012). What risk reduction measures should be credited in process hazard analysis?.Proc. Safety Prog.,31(4), 359-362. https://dx.doi.org/10.1002/prs.11520 Meghanathan, N., Chaki, N., Nagamalai, D. (2012).Advances in computer science and information technology. Berlin: Springer. Puester, T., Walter, J., Hustedt, M., Wesling, V. (2012). Technical safety measures for the safe use of hand-held laser processing devices.Journal Of Laser Applications,24(5), 052004. https://dx.doi.org/10.2351/1.4742798 windows.microsoft.com,. (2016).Troubleshoot network connection problems.windows.microsoft.com. Retrieved 15 June 2016, from https://windows.microsoft.com/en-in/windows-vista/troubleshoot-network-connection-problems